Hakeem Abdul Hameed Centenary Hospital
(Aligned with NABH & NABL Standards)
These Terms and Conditions (“Terms”) govern the access to and use of the official mobile application operated by HIMSR & HAHC Hospital (Hakeem Abdul Hameed Centenary Hospital) (“Hospital”, “we”, “us”, or “our”) (hereinafter referred to as the “Mobile Application”).
The Mobile Application enables users to access certain medical, diagnostic, academic, administrative, and digital health-related services, including but not limited to appointment management, patient information access, diagnostic report viewing, billing-related services, and communication features.
All services provided through the Mobile Application are in accordance with the applicable laws of India and aligned with NABH (National Accreditation Board for Hospitals & Healthcare Providers) and NABL (National Accreditation Board for Testing and Calibration Laboratories) standards, wherever applicable.
By downloading, accessing, registering on, or using the Mobile Application, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Mobile Application.
By using the Mobile Application, you agree to comply with these Terms and with all related Hospital policies applicable to digital services, including but not limited to:
If the Mobile Application is accessed on behalf of another person (including patients, minors, or dependents), you represent and affirm that you are legally authorised to do so.
Use of the Mobile Application is subject to:
For minors or patients who are unable to provide informed consent, access to and use of the Mobile Application shall be undertaken by a guardian or legally authorised representative, in accordance with NABH standards.
Certain features of the Mobile Application require user registration and patient identification. By registering and using the Mobile Application, you agree that:
The Hospital manages all patient information accessed or processed through the Mobile Application in compliance with NABH patient identification standards and NABL laboratory data traceability standards.
The Hospital shall not be responsible for any outcome arising from incorrect, incomplete, or outdated information provided by users through the Mobile Application.
When using the Mobile Application, you agree to:
You shall not:
Violation of these obligations may result in suspension or restriction of Mobile Application access, as permitted under NABH patient safety and information management standards.
Medical and diagnostic information made available through the Mobile Application is provided based on:
The Hospital ensures that:
The Mobile Application does not guarantee specific clinical outcomes or continuous, uninterrupted availability of digital services.
Where applicable, service charges displayed or processed through the Mobile Application are as per approved Hospital tariffs.
You acknowledge that:
Billing-related features comply with NABH transparency and patient communication standards.
The Hospital may restrict or suspend access to the Mobile Application in cases of:
Restriction of Mobile Application access does not affect the Hospital’s obligation to provide emergency medical care, which shall always be delivered as per law and NABH guidelines.
To the extent permitted by law, HIMSR & HAHC Hospital and its employees, consultants, and service providers shall not be liable for any indirect or consequential damages arising from the use or inability to use the Mobile Application.
Any liability, where legally established, shall be limited to the amount paid for the specific digital service accessed through the Mobile Application.
This limitation does not exclude liabilities that cannot be excluded under applicable law or accreditation standards.
All personal, medical, and diagnostic information accessed, stored, or transmitted through the Mobile Application is handled in accordance with:
By using the Mobile Application, you consent to lawful use of your data for:
All content available on the Mobile Application, including software, designs, protocols, reports, logos, and systems, is the exclusive property of HIMSR & HAHC Hospital (Hakeem Abdul Hameed Centenary Hospital) or its licensors.
Reproduction, distribution, or commercial use of any content from the Mobile Application requires prior written permission, except for personal medical reference.
These Terms may be updated from time to time to reflect:
Revised Terms shall take effect upon publication or in-app notification.
These Terms are governed by the laws of India.
The courts of New Delhi shall have exclusive jurisdiction over any disputes arising from the use of the Mobile Application.
(Applicable to Mobile Application Users)
Patients using the Mobile Application have the right to:
Patients and authorised users must:
These Rights and Responsibilities apply to use of the HIMSR & HAHC Hospital Mobile Application and are displayed within the Application and official Hospital digital platforms.
Emergency medical care always takes precedence over digital services